Privacy Policy
Effective Date: November 20, 2025
1. Introduction
Kent Hotel (referred to as “we”, “us”, or “our”), located at 370 Rathdowne St, Carlton North 3054, is committed to protecting the privacy of your personal information. This Policy outlines how we manage the personal information we collect, use, and disclose, including through the use of cookies, in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
2. Collection of Personal Information
We only collect personal information that is reasonably necessary for us to carry out our functions and activities as a hospitality venue.
2.1 Types of Information We Collect
The personal information we may collect includes:
Identity & Contact Data: Name, email address, phone number.
Booking Data: Details related to your reservation, including date, time, and party size (collected via our third-party booking provider).
Communication Data: Information you provide when contacting us via our website contact form (e.g., message content).
Marketing Data: Your subscription preferences and details related to your interaction with our newsletter.
Technical Data: Website usage, IP address, geographical location, device type, browser information, and information collected via cookies.
2.2 How We Collect Information
We collect personal information through the following channels:
Directly from You: When you subscribe to our newsletter, submit an inquiry via our contact form, or communicate with us via phone (+61 3 7048 0981) or email (INFO@KENTHOTEL.COM.AU).
Third-Party Booking System: We use Design My Night for processing reservations. When you book a table, this third party collects your necessary details and shares them with us to manage your booking.
Website Analytics and Cookies: As detailed in Section 4 below.
3. Purpose of Collection and Use
We collect and use your personal information for the following primary purposes:
To Manage Reservations: To confirm, manage, and communicate with you about your table bookings.
To Provide Services: To respond to your inquiries submitted via the contact form or directly.
Marketing and Promotions: To send you our newsletter and promotional material if you have consented to receive it.
Service Improvement: To understand website traffic and user behaviour using analytics, helping us improve our website, menu, and customer service.
Legal Compliance: To comply with our legal and regulatory obligations.
4. Cookies and Tracking Technologies
4.1 What are Cookies?
Cookies are small text files placed on your computer or mobile device when you visit a website. They are used to track user interactions and store data specific to a particular user and website.
4.2 How We Use Cookies
We use cookies for the following purposes:
Essential Functionality: Cookies that are necessary for the website to operate correctly, such as maintaining user sessions.
Performance and Analytics: We use third-party tools (such as Google Analytics) to collect anonymous information about how visitors use our website. This data helps us analyse page usage, traffic sources, and performance to improve the user experience.
Preference and Targeting: Cookies may be used to remember your preferences (e.g., region) or to deliver relevant content based on your browsing habits.
4.3 Managing Cookies
You have the right to choose whether or not to accept cookies. You can manage or disable cookies by adjusting the settings on your internet browser (e.g., Chrome, Firefox, Safari). However, blocking essential cookies may impact the functionality and performance of our website.
5. Disclosure of Personal Information
We will only disclose your personal information in accordance with the Privacy Act 1988 (Cth). We may disclose your information to:
Service Providers: Third parties who provide services on our behalf, such as Design My Night (for bookings) and website/data analytics providers.
Law Enforcement: Where required or authorised by law.
We do not generally disclose personal information to overseas recipients, other than through the standard use of international digital service providers (like Google Analytics or our email marketing provider) where data may be stored overseas.
6. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure through physical and electronic security measures.
7. Access and Correction
You have the right to request access to and correction of the personal information we hold about you. Please contact our Privacy Officer (details below) to make such a request.
8. Complaints
If you believe we have breached the APPs, or if you have any concerns about how we have handled your personal information, please lodge a formal complaint with our Privacy Officer. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
9. Policy Updates
We may update this Policy from time to time. The updated policy will be posted on our website and will take effect from the date of posting.
10. Contact Us
For any questions about this Privacy and Cookie Policy or to make a complaint, please contact:
The Privacy Officer Kent Hotel Email: INFO@KENTHOTEL.COM.AU Telephone: +61 3 7048 0981 Address: 370 Rathdowne St, Carlton North 3054
